Rescheduling Collections Due To Truck Breakdown Or Other Unavoidable Circumstances.

We follow this procedure when we experience truck breakdown or unavoidable circumstances

• Logistics team would need to verify if some of the jobs can be transferred to another truck.
• If they cannot be transferred we will do the following
• Call and notify affected customers about the situation and advise them collection will be moved on a different date.
• Leave a note on the affected invoice with the name of the person you talked to, date and the reason for rescheduling together with your initials.
• Make sure to follow the standard note procedure
  • WHO: Name of the person you talked to
  •  HOW: How you contacted them (or how they contacted us)
  •  WHAT: What they wanted
  •  WHY: The reason why they wanted 
  •  WHEN: Date of Contact
  •  WHO: Your Initials

• Change the date of the invoice to the new collection date. (Do this in MYOB).

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