This email template is to be used when we are outlining to the customer that they regularly have overweight bins which have resulted in continual overweight charges, driver complaints or damaged bins.

It is in our best interests to ensure we provide the customer with a quick and hassle free solution that is suitable to all in aim to keep the customer satisfied.

The below email template must be modified to suit the customers specific details. Please modify any red text to best match the description.

Please note that this email template may not be perfectly suited to your situation and may require editing. Please do so at your discretion.

You must ensure to thoroughly check the customer email address is correct, the email inbox you are sending from is accurate, the subject is relevant, your footer and icons are displaying properly and that you read and understand the entire email contents prior to sending it to the customer.

Our standard font type is Arial, the font size should be 12. You must ensure that the font is matching throughout the entire email and that you have changed the inserted fields to the standard font colour black and the correct font size to match the remainder of the email template.

Should you have any queries or concerns please contact the Sales Manager.

Good INSERT MORNING/AFTERNOON INSERT NAME,

Thank you for choosing Australian Waste Management for your INSERT WASTE TYPE collection service.

Our driver attended on INSERT LAST COLLECTION DATE to empty your INSERT WASTE TYPE bins and unfortunately again reported that the bins were extremely overweight and upon trying to lift the bin to empty it, the excessive weight has caused yet another bin to crack beyond use.

As you can appreciate overweight bins can become both a health and safety concern for our drivers, as well as causing additional costs such as damaged bin fees and fees for overweight bins that we would like to try to avoid where possible.

For instances like this we like to provide our customers with what we feel works best and that is utilising smaller bins onsite, this will allow both you and our drivers the flexibility to move the bins around safely should the need arise and will ensure that the bin cannot be overloaded full of INSERT WASTE TYPE that it becomes to unsafe to lift.

We simply cannot expect our drivers to continually hand unload overweight bins on every collection such as he has been doing, this is unsafe and could potentially cause an accident.

In line with this, we would like to discuss the option of changing the bin size of your INSERT QUANTITY X 1100 Litre INSERT WASTE TYPE bins to INSERT QUANTITY X INSERT SIZE Litre INSERT WASTE TYPE bins.

As requested please find listed below all relevant pricing details, inclusive of GST. Please note that there are no hidden fees such as bin rental, monthly, service or admin fees.

For a INSERT FREQUENCY INSERT SIZE Ltr INSERT WASTE TYPE collection service, you simply pay INSERT ANNUAL FEE per bin, per year, which includes all fees and charges for all scheduled collections throughout the year.

We feel that this recommendation will be more efficient since it will decrease the possibility of incurring charges for overweight bin fees, as well as minimising the risks of damaged bins and ongoing occupational health and safety concerns.

I hope that this has been of some assistance and please if i can help any further do not hesitate to contact me.

I look forward to achieving a suitable solution and working with you long into the future.

Have a wonderful day.