Purpose:

This is the script that can be used to identify potential customer

Process

REP: Good morning/afternoon, my name is _______________ and I am calling from Australian Waste Management. Could I please to speak to _______________.

CUST: This is he/she

Rep: Hi, my name is __________________ from Australian Waste Management. We are calling because you have previously been a valued customer.

REP: How are you today

CUST: Good

REP: Wonderful!  Australian Waste Management is focused on providing affordable and reliable waste management products and services to everyone. Our main focus is on RECYCLING.

Aside from our products we also offer Document destruction, General waste services, Paper and cardboard recycling and commingled recycling services, Do you currently have any of these services onsite?

CUST: Yes

REP: I can email over some information and cost-saving ideas if that's ok?

CUST: Yes

REP: That's Fantastic, to ensure the quote is accurate I just need to confirm a few details with you if that's ok?

Which services do you currently have on-site?

What size is each of the bins?

How frequently are they collected?

Who currently provides these services for you?

Out of interest, do you know how much you currently pay?

Do you know if you have a fixed-term contract?

If Yes, Do you know when the contract ends?

That's great, Thank you I will put together an email and send it through shortly for you.