Purpose:

The purpose of this call is to provide guidance on handling calls and overview on their KPIs.

FLOW CHART:

TELEMARKET/INTERNAL SALES KEY PERFORMANCE INDICATORS

• 10 New Services for existing customers per week – Incoming Calls.
   
• 5 New customers per week – Cold Calls Out.
   
• 40 Cold Calls per week made.
   
• All email/online enquiries to be answered within 2 hours.
   
• Weekly dashboard reporting to Management – Friday’s
   
• All incoming calls to be recorded in the daily tally sheet. (Surveyed)
   
• No more than 10% of dead leads per week.
   
• Quotations/service agreements to be forwarded to customer within 1 hour.