This email template is to be used when a customer has completed an online order that is listed on our AWM Manage Online Orders page as "AWAITING PAYMENT or PAYMENT ERROR".

It is in our best interests to ensure we provide the customer with a quick and accurate follow up to ensure that we are able to secure the sale.

This email template is to only be used for Schools or Government Organisations that we are willing to provide accounts to such as Councils, Police, Parliament. If you are unsure please check with the Sales Manager prior to processing any Account order.

The below email template must be modified to suit the customers specific details. Please modify any red text to best match the description.

Please note that this email template may not be perfectly suited to your situation and may require editing. Please do so at your discretion.

You must ensure to thoroughly check the customer email address is correct, the email inbox you are sending from is accurate, the subject is relevant, your footer and icons are displaying properly and that you read and understand the entire email contents prior to sending it to the customer.

Our standard font type is Arial, the font size should be 12. You must ensure that the font is matching throughout the entire email and that you have changed the inserted fields to the standard font colour black and the correct font size to match the remainder of the email template.

Should you have any queries or concerns please contact the Sales Manager.

Good INSERT MORNING/AFTERNOON INSERT NAME,

Thank you for your recent email order for the purchase of INSERT QUANTITY X INSERT SIZE litre INSERT COLOUR bin bodies complete with INSERT COLOUR lids.

IF STATUS IS AWAITING PAYMENT PLEASE USE: We note that the online order is outstanding on our system and confirms that we are awaiting payment and therefore your order has not yet been processed.

IF STATUS IS PAYMENT ERROR PLEASE USE: we note that the online order is outstanding on our system and confirms that there was a payment error when trying to process your order and therefore your order has not yet been processed.

Is there anything further that I may be able to help with in regards to processing your order?

Please note given you are a INSERT DESCRIPTION (ie: School, Government Department etc) we are more than happy to provide an account for you. Therefore you do not need to pay for your order up front. To proceed with the order we would simply require a copy of your official purchase order confirming your purchase and from here we could promptly arrange to have your order processed and delivered as soon as practical.

Please find attached a copy of your order, all available payment options are listed on the bottom of your order.

Should you wish to proceed with the payment first you are welcome to do so at a time convenient to you and once the payment has been received your order will be promptly processed.

I hope that this has been of some assistance and please if I can be of any further assistance do not hesitate to contact me.

Thank you for your time and I look forward to hearing from you.

Have a wonderful day!

Kind Regards,