This email template is to be used when a customer has received a quotation for any service such as document destruction, paper and cardboard recycling, commingled recycling or general waste collection services but we have not yet received a reply or signed up the customer.

It is in our best interests to ensure we provide the customer with a quick and accurate follow up to reiterate our high level of customer service and to give us the highest chance of signing up the customer for our services.

Please refer to the SALES TEAM: URGENT FOLLOW UP/ACTION Trello Card for Specific Follow Up Time Frames.

Please pay attention to detail and specifically follow all required steps to ensure that the service is set up correctly. A checklist can be found in the Sales Tips & Tricks Booklet, as well as reminder hints located in this template email.

The below email template must be modified to suit the customers specific details. Please modify any red text to best match the description.

Please note that this email template may not be perfectly suited to your situation and may require editing. Please do so at your discretion.

You must ensure to thoroughly check the customer email address is correct, the email inbox you are sending from is accurate, the subject is relevant, your footer and icons are displaying properly and that you read and understand the entire email contents prior to sending it to the customer.

Our standard font type is Arial, the font size should be 12. You must ensure that the font is matching throughout the entire email and that you have changed the inserted fields to the standard font colour black and the correct font size to match the remainder of the email template.

Should you have any queries or concerns please contact the Sales Manager.

Good INSERT MORNING/AFTERNOON INSERT NAME,

I was hoping to touch base with you in regards to my below email sent on INSERT DAY, DATE, MONTH at TIME YEAR.

I would like to confirm that you received my original quotation and to see if there is anything further that I may be able to assist with in regards to commencing a INSERT SERVICE recycling collection Service with Australian Waste Management?

Please note that we do offer a price match service. Should you wish to commence Waste and Recycling services with Australian Waste Management but on this occasion our pricing was higher than you have been quoted by another company, please email us a copy of the quotation you have received and our Customer Care team will almost instantly provide a price match to allow you to sign up with Australian Waste Management and benefit from utilising a reputable recycling company at the lowest possible price.

If you would kindly take a moment to confirm the status of this inquiry that would be greatly appreciated.

Thank you for your time and I look forward to hearing from you.

Have a wonderful afternoon!

Kind Regards,