Good Morning/Afternoon INSERT CUSTOMER NAME

We hope all is well during these recent complicated times.

As you can appreciate, the last two years have been extremely difficult for many businesses which sadly has lead to many companies closing but for the companies like us that were able to survive, it has lead to various and extremely expensive price increases that we also assume your business has also had to accept, examples such as harsh fuel prices increasing by 35%, wages increasing by at least 25%, lack of and cost of supplies increasing by approximately 30%.

Unfortunately, we have an additional factor that has had a huge negative impact on our organisation and that is that paper manufacturing plants are no longer accepting paper and cardboard due to reasons such as COVID closures, the recent war and the downturn in their local economy.

We would like to touch base to advise that it is without choice, we have been forced to implement a minimal annual fee for customers currently receiving free paper and cardboard collections.

Given you are valued customers, we have tried to absorb these costs for as long as possible but we can no longer do this and with regret we must introduce an annual fee to merely cover the costs to perform your collections, as the rebate we were previously able to offer you has also been taken away from us.

The annual fees have been discounted as much as we can and the fee has been calculated based on your current collection schedule and will be issued effective immediately. However, you have been given an account of 14 Days after end of month.

We are hoping that it won’t be longterm and as soon as we can offer free collections again, given you are on the loyal customers list you will be contacted by our Customer Care Team and they will recommence free collections.

In the interim this annual fee will allow us to get ahead of the problems that various other companies are experiencing, will better help our company improve Customer Service, continue to provide customised collections and of course with our main aim to always provide the very best customer service.

We truly hope you continue to work with us during this time and hope you can appreciate that we have continued to provide free collections when all other companies introduced charges quite a long time ago.

We would also like you to take into consideration that landfill prices have also dramatically increased so we feel it is still the right decision to help our environment and pay to have your paper and cardboard waste treated properly and reused for various products that our economy needs.

We value our successful working relationship and look forward to working with you long into the future.

Thank you for your time and please if you have any questions do not hesitate to contact our Customer Care Team by directly replying to this email.

Kind Regards