How to send Service Agreement

• Verify with customer what service do they require
• Once you verified the service needed
• Go to www.australianwastemanagement.com.au
  • When do we need to send Service Agreement
    • When a customer requires a new service with regular collection
    • When a customer is requesting a bin hire
    • Change ownership
    • Additional service for an existing customer (different from the one they have)
    • Change of bin size
    • Change of Account Name

 

 

• Go to services

 

 

• From the Services page, choose what type of service the customer need/require

 

 

• Click View More to check if we can provide service on the area.
• The website will check if the customer's location is on our coverage area.

 

• Enter the customer’s post code

 

• If service is available in the area, website will show image below

 

 

• If service is not available in the area, website will show image below.

 

• Once you were able to check that we can provide service. Click the bin size the customer requires

 

 

• Click the type of frequency the customer wants (frequency availability depends on the size of bin)

 

• For Paper and Cardboard verify with customer if they prefer morning or day collection   
  • Day Collection is during business hours
  • Morning Collection they need to put the bin out, kerbside day prior to collection (5pm)

 

• 

 

• For General waste and Commingled recycling service we offer morning collection only.
• Enter the number of bins requested.

• Click Place Order

 

 

• Fill up all the information those with red asterisk are required

 

 

• If there are some important information that needs to be added, put it on the collection notes

 

 

• Verify if service requested and if they need to add another service
• Forward a screenshot copy of the service agreement to Logistics before you click continue. (If Logistics is not available forward to Accounts)
• Once approve by Logistics/ Accounts, Click Continue

 

• Click “I have read  the Terms and Conditions”

 

• Click confirm order

 

 

• Advise customer to sign service agreement and send the sign service agreement back to us.
• Once we receive a copy of the signed service agreement we can continue to process the order.
• Process the signed Service agreement once received How to Process Service Agreement