Administration and Liquidation

When we receive an Administration or Liquidation Letter in relation to a customer, we follow this procedure

1) Check the customers account and gather all relevant details.

a) If the customer has paid their annual fee (weekly, fortnightly, 4 weekly collection), they can utilize the remainder of the service:

• Add a note on the account to contact the customer as soon as the annual fee is up for renewal and request an immediate payment or book the removal using the below process.

b) If the account has an outstanding balance:

• Call the customer and explain the problem and our policy.
• Explain we would require immediate payment of the outstanding balance and payment in advance for all new orders/services.
• Ask them for immediate payment.
• If they are not willing or able to make an immediate payment, we would explain we need to remove the bin and any removal fees will be added to their account.
• Schedule the removal of the bin and explain that all outstanding amounts will be handled through our standard Receivables Process, including forwarding any overdue amounts for debt collection.
• Any outstanding invoices will then be handled through our usual Receivables process.

 c) If the account has a zero balance and the customer is requesting for us to not remove the bin:

• Advise the customer all future collections would need to be prepaid with payment to be made via credit card at the time of booking.
• Leave an account note to request credit card payment upon booking.
• Add to the "Account Name" the words " - MUST PAY BY CREDIT CARD UPON BOOKING".