This email template is to be used when we are replying to any customer that has had a missed collection at the fault of Australian Waste Management.

It is in our best interests to ensure that we provide a quick and hassle free collection as soon as possible to leave the customer feeling satisfied with the solution we have provided.

We must proceed to schedule in a collection at the earliest available time to ensure that the customer is not inconveinced. Should you be unsure of what date to schedule the collection in for please proceed to ask Logistics who will be able to assist.

The below template must be modified to suit the customers specific details. Please modify any red text to best match the description.

Please note that this email template may not be perfectly suited to your situation and may require editing. Please do so at your discretion.

You must ensure to thoroughly check the customer email address is correct, the email inbox you are you are sending from is accurate, the subject is relevant, your footer and icons are displaying properly and that you read and understand the entire email prior to sending it to the customer.

Our standard font type is Arial, the font size should be 12. You must ensure that the font is matching throughout the entire email and that you have changed the inserted fields to the standard font colour black and the correct font size to match the remainder of the email template.

Should you have any queries or concerns please contact the Sales Manager.

Please see email template listed below.
 

Good INSERT MORNING/AFTERNOON  INSERT NAME,

 Thank you for taking the time to INSERT EMAIL/TELEPHONE us in regards to a missed INSERT BIN TYPE collection.

 We would like to take this opportunity to apologize for the confusion and inconvenience caused.

To ensure that we continue to provide the very best customer experience possible we have passed all of this feedback onto Management who have reviewed all call recordings and have resolved this matter to ensure that this does not happen again moving forward.

We understand your INSERT BIN TYPE bin is full and therefore we have scheduled in for our drivers to attend on INSERT DAY INSERT DATE MONTH YEAR.

INSERT THIS FOR PC/GW/CM BINS It would be greatly appreciated if you could place the bin the prearranged collection location by 5pm the evening prior to your scheduled collection.

INSERT THIS FOR DD BINS Please note that our drivers will attend during office hours and swap over your full document destruction bin for an empty bin.

I hope that this has been of some assistance and please if I can help any further do not hesitate to contact me.

We look forward to providing you with efficient and reliable services long into the future.

Thanks and have a wonderful day!

Regards,