This email template is to be used when we are replying to any customer that has submitted a service agreement but has not yet signed and returned it to us to commence the service.

It is in our best interests to ensure that we provide the very best customer service possible and this means consistent and regular follow ups. The follow email template must be sent to the customer via email one day after submitting the service agreement.

Often providing the customer with a friendly reminder is enough to allow them to promptly forward the signed agreement to us however on a rare occasion you may have to send the template email a second time.

Should the customer reply with a reason for why the service agreement has not been returned, please make a Trello card to follow up the customer with another reminder email at a later stage.

The below template must be modified to suit the customers specific details. Please modify any red text to best match the description.

Please note that this email template may not be perfectly suited to your situation and may require editing. Please do so at your discretion.

You must ensure to thoroughly check the customer email address is correct, the email inbox you are you are sending from is accurate, the subject is relevant, your footer and icons are displaying properly and that you read and understand the entire email prior to sending it to the customer.

Our standard font type is Arial, the font size should be 12. You must ensure that the font is matching throughout the entire email and that you have changed the inserted fields to the standard font colour black and the correct font size to match the remainder of the email template.

Should you have any queries or concerns please contact the Sales Manager.

Please see email template listed below:

Good Afternoon INSERT CONTACT NAME,

Thank you choosing Australian Waste Management for the commencement of your INSERT SERVICE recycling service.

You recently completed an online service agreement that has not yet been signed and returned to us to enable us to start your service.

I just thought I would touch base with you and confirm that you have received the service agreement and see if there is anything that I may be able to help you with in order for your to complete and return the service agreement and get your service started.

Once we receive your service agreement we can promptly arrange for your bin to be delivered and your INSERT SERVICE service to be started immediately.

Please don’t hesitate to contact me if I can be of any assistance at all.

I look forward to hearing from you.

Thanks and have a wonderful day!

Regards,