This email template is to be used when a customer has purchased a document destruction bag.

It is in our best interests to reply to the customer advising them that we have received their online order and have promptly processed their order and provide an estimated delivery date. Please note that document destruction bags are posted out via Australia Post and therefore we would simply advise the customer that they will receive their Document Destruction bag in 3-5 business days.

The below email template must be modified to suit the customers specific details. Please modify any red text to best match the description.

Please note that this email template may not be perfectly suited to your situation and may require editing. Please do so at your discretion.

You must ensure to thoroughly check the customer email address is correct, the email inbox you are sending from is accurate, the subject is relevant, your footer and icons are displaying properly and that you read and understand the entire email contents prior to sending it to the customer.

Our standard font type is Arial, the font size should be 12. You must ensure that the font is matching throughout the entire email and that you have changed the inserted fields to the standard font colour black and the correct font size to match the remainder of the email template

Should you have any queries or concerns please contact the Sales Manager.

Good INSERT MORNING/AFTERNOON INSERT CONTACT NAME,

Thank you for your recent INSERT ORDER METHOD order for the purchase of INSERT QUANTITY X 140 litre Document Destruction Bag/S.

We are happy to inform you that the payment has been received in full and your order has now been forwarded to our despatch team so they can ensure your order is picked, packaged and ready for delivery. 

Please allow approximately 3-5 business days for your order to be delivered.

The document destruction bag is posted out to you all folded up neatly with a tamper proof tie. You keep the document destruction bag on site and fill it up at your leisure. Once the bag is full you simply attach your tie to the bag and our team will attend during office hours and remove the full document destruction bag for you.

Helpful Tip: To ensure we do our very best to protect our environment you are more than welcome to put anything made from paper or cardboard in your document destruction bag. Some examples include newspapers, magazines, window faced envelopes, cardboard boxes, etc. As an added bonus, you do not have to remove items like paperclips, staples, bull clips, plastic pockets, photographs, etc. as our sorting and recycling machines can handle these for you.

Please note for your full document destruction bag to be removed you can schedule in the collection by emailing me directly at this email address, completing an online booking request by clicking the following link  https://www.australianwastemanagement.com.au/pickup/ or by telephoning our Customer Care team on 1300 292 783. Should you find that you have filled up your document destruction bag quicker than anticipated  our team would happily bring you a new document destruction bag whilst onsite removing your full bag to save on the postage fees. (Savings of $19!).

I hope that this has been of some assistance and please if I can be of any further assistance do not hesitate to contact me.

Thanks and have a wonderful day!

Regards,