This email template is to be used when a customer has signed up for the 240 litre AT CALL Document Destruction recycling service.

It is in our best interests to ensure we provide the customer with a quick and accurate sign up to reiterate our high level of customer service.

The below email template must be modified to suit the customers specific details. Please modify any red text to best match the description.

Please note that this email template may not be perfectly suited to your situation and may require editing. Please do so at your discretion.

You must ensure to thoroughly check the customer email address is correct, the email inbox you are sending from is accurate, the subject is relevant, your footer and icons are displaying properly and that you read and understand the entire email contents prior to sending it to the customer.

Our standard font type is Arial, the font size should be 12. You must ensure that the font is matching throughout the entire email and that you have changed the inserted fields to the standard font colour black and the correct font size to match the remainder of the email template.

Should you have any queries or concerns please contact the Sales Manager.

Good INSERT MORNING/AFTERNOON INSERT CONTACT NAME,

Thank you for the opportunity to put forward a quotation to commence a Document Destruction Recycling service with Australian Waste Management!.

We have put together some frequently asked questions in order to help you make the best decision for your company’s recycling requirements.

The document bin will come equipped with a slot and custom lock in the lid. A key to the lock will be left onsite with you to allow you the flexibility of accessing your bin should the need arise.

Please ensure you keep your key somewhere safe and not in the lock. Our collection team will have their own key so do not need you to unlock the bin at all.

To ensure our customers receive the very best experience possible our team uses a proprietary system which employs GPS to track collection drivers and capture images when a bin does not appear to be out for collection. This allows us to monitor collections and ensure that they are completed with precision.

All Document Destruction Recycling bins that are placed onsite are manufactured here in Australia using the best quality materials and components. The bins are built to last and withstand tough Australian conditions ensuring you have a rugged and reliable bin onsite that our collection drivers maintain as part of the service.

Our team will deliver a 240 litre mobile wheelie bin that is clean, tidy and suitable for indoor use.

Should you want to commence a Document Destruction Recycling service with Australian Waste Management but on this occasion our pricing is higher than you have been quoted by another company, please email us a copy of the quote and our Customer Care team will almost instantly provide a price match to allow you to sign up with Australian Waste Management.

Australian Waste Management have great pleasure in providing all customers with the very best customer service possible and therefore do not see any need to lock customers into contracts. In the unfortunate event that you experience any issues, please don’t hesitate to contact our Customer Care team who will promptly provide positive outcomes.

In order to have your bin delivered to your site, there is a once off delivery fee of $49 per bin.

For an at call Document Destruction recycling service you simply pay $119 per bin per year and a collection fee of $49 per bin per collection which includes all fees and charges throughout the year. This service is suitable for all types of paper and cardboard. Please see below.

Helpful Tip: To ensure we do our very best to protect our environment you are more than welcome to put anything made from paper or cardboard in your recycling bin. Some examples include newspapers, magazines, window faced envelopes, cardboard boxes, etc. As an added bonus, you do not have to remove items like paperclips, staples, bull clips, plastic pockets, photographs, etc. as our sorting and recycling machines can handle these for you.

Our team will attend during standard office hours and swap over your full document destruction bin for an empty one.

Should you have a specific collection point that you would like us to collect the bin from, please let our customer care team know, they will proceed to update your account notes to ensure your bin is collected as per your requirements.

Should you find that you are a little busier than usual from time to time, you are welcome to place out any excess paper or cardboard in a box, bag or similar and our collection drivers will certainly take this excess at no extra charge.

Should you find that you regularly have excess, please contact our Customer Care team to discuss options such as upgrading your bin size, increasing your collection frequency, or adding additional paper and cardboard recycling bins to your account.

Should you wish to commence the service, you are more than welcome to reply directly to this email, confirming all relevant company and collection details. From here I can arrange to have a service agreement emailed to you for review and completion. Once we have received the signed service agreement we can promptly open an account and arrange to have your bin delivered and your collections started immediately.

Thanks and have a wonderful day!

Regards,