This email template is to be used when we are providing the customer with a quotation to commence a General Waste collection service.

It is in our best interests to ensure we provide the customer with a quick and hassle free pricing as soon as possible in an aim to secure the customer.

The below email template must be modified to suit the customers specific details. Please modify any red text to best match the description.

Please note that this email template may not be perfectly suited to your situation and may require editing. Please do so at your discretion.

You must ensure to thoroughly check the customer email address is correct, the email inbox you are sending from is accurate, the subject is relevant, your footer and icons are displaying properly and that you read and understand the entire email contents prior to sending it to the customer.

Our standard font type is Arial, the font size should be 12. You must ensure that the font is matching throughout the entire email and that you have changed the inserted fields to the standard font colour black and the correct font size to match the remainder of the email template.

Should you have any queries or concerns please contact the Sales Manager.

 

Good INSERT MORNING/AFTERNOON INSERT CONTACT NAME,

Thank you for the opportunity to put forward a quotation to commence a General Waste Collection service with Australian Waste Management!.

We have put together some frequently asked questions in order to help you make the best decision for your company’s recycling requirements.

To ensure our customers receive the very best experience possible our team uses a proprietary system which employs GPS to track collection drivers and capture images when a bin does not appear to be out for collection. This allows us to monitor collections and ensure that they are completed with precision.

All General Waste bins that are placed onsite are manufactured here in Australia using the best quality materials and components. The bins are built to last and withstand tough Australian conditions ensuring you have a rugged and reliable bin onsite that our collection drivers maintain as part of the service.

In order to save our customers time, effort and money, we charge one simple, single, discounted annual fee per bin, and no individual collection fees. This method has proven to be successful as customers do not have to worry about regularly processing individual weekly and/or monthly invoices and are able to budget knowing their account is paid and up to date. This provides ease of mind knowing that the recycling service is taken care of for the entire year with clarity about when the service is due for renewal.

Australian Waste Management have great pleasure in providing all customers with the very best customer service possible and therefore do not see any need to lock customers into contracts. In the unfortunate event that you experience any issues, please don’t hesitate to contact our Customer Care team who will promptly provide positive outcomes.

We also provide document destruction services, such as our 140 litre Document Destruction Bag, 240 litre Document Destruction Bin, or a “Site Attendance” to clean out your old archiving in one go.

Should you sign up for any of our recycling services, we would deliver you a complimentary Document Destruction Bag valued at $83, completely FREE OF CHARGE to fill up and use at your leisure.

Should you want to commence a General Waste collection service with Australian Waste Management but on this occasion our pricing is higher than you have been quoted by another company, please email us a copy of the quote and our Customer Care team will almost instantly provide a price match to allow you to sign up with Australian Waste Management.

If you are located in a high pedestrian area, or to simply avoid passers by placing unwanted items in your bin, we can fit a padlock and chain to allow the lid to be locked closed

As requested please find listed below all relevant pricing details, inclusive of GST. Please note that there are no hidden fees such as bin rental, monthly, service or admin fees.

In order to have bins delivered to your site, there is a once off delivery fee of $49 per bin.

For a INSERT FREQUENCY INSERT BIN SIZE General Waste collection service, you simply pay $INSERT PRICE per bin, per year, which includes all fees and charges for all scheduled collections throughout the year. This service is suitable for all types of office waste. Please see below.

General Waste bins are suitable for all types of office waste. However please note that this type of service is not suitable for construction, mechanical or food waste as often the bins can become extremely heavy posing an Occupational Health and Safety Risk to our team.

If you are unsure whether your waste is suitable for our bin please contact our Customer Care team providing some examples of items that you may intend on placing into your bin and from here our Customer Care team will provide their recommendations.

Should you find that you are a little busier than usual from time to time, you are welcome to place out any General Waste in a box, bag or similar and our collection drivers will certainly take this excess at no extra charge.

Should you find that you regularly have excess, please contact our Customer Care team to discuss options such as upgrading your bin size, increasing your collection frequency, or adding additional General Waste bins to your account.

Upon sign up we will provide a detailed email outlining your bin delivery date, first collection date, ongoing collection schedule, a PDF collection calendar and Google Satellite and Street View images of your collection location to ensure that we have the most convenient location possible.

Should you wish to commence the service, you are more than welcome to reply directly to this email, confirming all relevant company and collection details. From here I can arrange to have a service agreement emailed to you for review and completion. Once we have received the signed service agreement we can promptly open an account and arrange to have your bin delivered and your collections started immediately.

I hope that this has been of some assistance and I look forward to hearing from you.

Thanks and have a wonderful day!

Regards,