This email template is to be used when a customer has placed an order which requires delivery through our external courier (Direct Freight Express) or Australia Post.

It is vital to include the online order number or invoice number in the email description so that it can be easily referenced.

Please note that "insert Method" could mean telephone order, online order, email order etc.

"Insert specific delivery instructions" could include delivering the order at a specific time or to a designated location or to call prior to arrival.

"Insert number of days" This is how long we anticipate the delivery will take. If we have current stock available at our Truganina depot we estimate between 3-5 business days. If we do not have current stock available we simply put 5-10 business days and then listed the next time we are in the area after that.

It is in our best interests to ensure that we let our customers know that we have promptly processed their order and provide a delivery estimate.

The below template must be modified to suit the customers specific details. Please modify any red text to best match the description.

Please note that this email template may not be perfectly suited to your situation and may require some editing. Please do so at your discretion.

You must ensure to thoroughly check the customer email address is correct, the email inbox you are sending from is accurate, the subject is relevant, your footer and icons are displaying properly and that you read and understand the entire email contents prior to sending it to the customer.

Our standard font type is Arial, the font size should be 12. You must ensure that the font is matching throughout the entire email and that you have changed the inserted fields to the standard font colour black and the correct font size to match the remainder of the email template.

Should you have any queries or concerns please contact the Sales Manager.

Please see email template below.

Good INSERT MORNING/AFTERNOON INSERT NAME,

Thank you for your recent INSERT METHOD order for the purchase of INSERT PURCHASE DESCRIPTION.

We are happy to inform you that the payment has been received in full and your order has now been forwarded to our despatch team so they can ensure your order is picked, packaged and ready for delivery. 

Please allow approximately INSERT NUMBER OF DAYS business days for your order to be delivered.

Please note our drivers will attend during office hours.

We strive to have orders delivered as soon as practical, should the estimated delivery date change our Customer Care team will be in touch as soon as possible.

INSERT ANY SPECIFIC DELIVERY INSTRUCTIONS.

I hope that this has been of some assistance and if I can help any further, please do not hesitate to contact me. 

Thanks and have a wonderful day!

Regards,